Turn around time is 4-5 weeks. However, if you need an item sooner, feel free to contact us and we will see what we can do!

For detailed info about sizing and materials refer to sizing chart on product listings. Generally, they are unisex sizing. If you prefer a more snug fit, we recommend sizing down.

We use high quality, mid weight, comfy sweaters and hoodies from Independent Trading Co.

We suggest submitting a quality photo with good lighting. Ideally with your pet facing the camera either head on or at a slight angle where both eyes are visible to the camera.

Yes! We make sure to verify the design with you before we start stitching to ensure you are happy with your purchase!

We ship anywhere in the continental US.

We recommend either hand washing or machine washing in cold water on the delicate cycle. Use mild detergent and avoid using bleach or other brightening agents.

From our experience we have not seen much if any shrinking in the sweaters used. We recommend following the care guidelines provided on the FAQ page to help increase the longevity of your items.

We are happy to cancel your order if it is done within 24 hrs of ordering.

Due to the nature of our customized products we are unable to offer returns. However, we work with you every step of the way to ensure your satisfaction with your purchase!